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Education Series of Training Modules

This series of classroom presentations can be delivered on site to groups as small as 10, or in some cases, as large as several hundred participants.

Coaching Behaviours – leaders, client facing employees, individuals and teams.

Customer Relationship Building - seeking a win/win for you and the Customer.

Collections management – Getting the processes aligned to employee and customer benefits. Rewarding good behavior and creating a fun environment for your people.

Managing the workforce - Benchmarking critical objectives and paying for good performance.

Learning Styles – workshop to recognise the need for a diverse application.

Getting staff to interact – role play and workshop to release the energy from within.

Core communication – workshop on internal and external, lateral and vertical communication.

Go For Gold TM - participant business game. Learn to play and win more as a team.

Fostering sound habits – drawing upon the learning's of Stephen Covey, 7 Habits TM

People and Processes - establishing a culture of process thinking. Mapping, reviewing and improving key processes to improve productivity, increase understanding and mitigate risk.

People and Projects - A practical approach to a complex issue. Applying a simple application of the Project Management Body of Knowledge (PMBOK) methodology.
Not just managing a project, but effectively allocating and managing a portfolio of prioritized and resourced projects.

Business Excellence – A means of allowing the people in the business to learn self assessment techniques, thereby empowering high performing teams and impacting sustained long term result